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Netherlands

Operations Manager

Founder | Operations Manager


Our purpose? Enriching life for the many. Together with retailers, we develop campaigns that increase sales while exciting, engaging, and inspiring their customers. Since launching three years ago, L has already acquired some of the biggest names in grocery retail, stretching from Sydney to São Paulo. They include Coles, 7-Eleven, REWE, Intermarché, Esselunga, Conad, Coop, Super Muffato and Jumbo, just to name a few.

L has over 2500 years of experience in the loyalty industry. We use data-led shopper insights to get under the skin of who our target audiences are. This, coupled with an understanding of our clients’ business, allows us to provide tactical loyalty solutions that no other in-store marketing campaign can – increasing visit frequency and basket size, and attracting new shoppers.

Learn more about L below. But first, let’s talk about you.

To be successful in this role you will need to:
  • Share our passion for enriching life for the many.
  • Live our values of Entrepreneurship, Accountability, Caring and Sharing.
  • Be an enterprising, eager-to-learn individual who is keen to contribute towards the success of our company.

About your role as a Founder | Operations Manager

Being a Founder is a mindset. As a Founder you are an entrepreneur; every day is different, and you will be working with a high degree of freedom and accountability. So, if you are pragmatic, enjoy connecting with others and are able to keep your eye on the ball, we would love to meet you.

We are looking for a new Operations Manager to join L, a dynamic, global scale-up. In this role, you will play a crucial part in analysing our program forecasts and program data – including financial data, market trends and operational metrics – to provide insights that drive strategic decision-making and support our growth objectives. Our goal as a team is to ensure the success of our programs by designing them in the right way for the consumer and, in doing so, drive revenue and decrease risk for L. This position involves close collaboration with various departments and a wide range of stakeholders, including Sales, Sourcing and Finance to ensure a comprehensive approach to data-driven decision making.

Responsibilities include:

Data Analysis: Analyse, interpret and support in creating our program forecast and program performance data in order to achieve the highest possible accuracy levels. Use data analysis techniques and data visualisation tools to present findings to stakeholders.
Financial Analysis: Interpret financial data, including revenue, costs, profitability metrics and budgeting. Provide insights to support strategic decision making and financial forecasting.
Data and Insights: Work closely with our Data & Insights team to enable the optimal design of our programs for the consumer and the retailer, and provide recommendations on the program design to the Sales teams.
Collaboration: Our Sales teams are your main stakeholders – close collaboration is required in order to establish high levels of accuracy and low levels of risk. You will also work closely with Finance on forecasting and with Sourcing on range setup and new product development, ensuring alignment across wider business objectives.
Reporting: Create and maintain comprehensive reports and dashboards. Present data and insights clearly to stakeholders.

About the perfect candidate:

Our people and culture are what L is built on. This is why we are looking for the perfect cultural fit – that Founder mindset. The following should also apply to you:

You are an analytical thinker: You’re analytical and skilled with numbers and data. You excel at breaking down complex information and offering clear recommendations to help guide the business. Critical thinking is a strong point of yours.

You are a communicator: You are able to communicate clearly and confidently, even in challenging situations. You can simplify complex ideas, making them easy for others to understand.

You are a problem solver: You have a creative and solution-oriented mindset, and are able to approach problems systematically and provide practical solutions.

You have business acumen: You are able to analyse and tackle problems with a commercial approach.

You are collaborative: You have robust interpersonal skills and are able to work effectively in a team environment.

You are adept at time management: You are highly organised, able to manage multiple projects and meet deadlines.

Benefits
  • A role in shaping the future and foundation of the loyalty industry
  • A dynamic, international team of entrepreneurial Founders
  • Competitive compensation
  • Flexible working-from-home arrangements
  • A laptop and work phone
  • Transport expenses covered
  • A generous pension plan contribution
  • Access to the in-house L - fundamentals training platform for professional development
  • Dutch language courses
  • Daily lunch menu designed by Noble Restaurant
  • A state-of-the-art office in Den Bosch’s historical city centre
  • An office gym and personal trainer
  • Regular team days out and Friday drinks
  • A flat-working structure, where entrepreneurship and accountability is encouraged

What does it mean to be a Founder?
It’s a mindset. You want to enrich other people's lives. You are an entrepreneur and feel like a Founder. You like to set new standards and believe in freedom and self-supportive thinking. You feel the need to take care of those around you, and you want to help bring our mission to the next level. Sound like you? We would love to hear from you.

Step in and be a Founder.

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